Frequently Asked Questions
Everything you need to know about TideWe® gear and services.
How do I determine the correct size for waders and boots?
We provide a detailed size chart on every product page. We recommend measuring your chest, waist, and inseam for waders, and choosing your standard sneaker size for boots, unless otherwise noted in the product description.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental United States, depending on your location.
What is your return and exchange policy?
TideWe® offers a 30-day return policy for items in new, unworn condition with original packaging. If you need a different size or style, please contact our support team to initiate an exchange.
Are TideWe® products covered by a warranty?
Yes, we stand by our quality. Most TideWe® products come with a one-year limited warranty against manufacturing defects in materials and workmanship.
How should I clean and maintain my hunting and fishing gear?
We recommend rinsing your gear with fresh water after use, especially after exposure to salt water. Hand wash with mild soap and air dry away from direct sunlight or heat sources to preserve the waterproof integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Klarna and Afterpay.